How can we help?

Get in touch

The fastest way to reach us is email. We read every message and typically reply within 24–48 hours. There's no support form, no ticket queue, no chatbot — just a real person.

When reporting a bug, please include your iPhone model, iOS version, and your Vela device ID (Settings → Account → Device ID — tap to copy). That gives us enough to find the issue in our logs without needing any personal information.

Common questions

How do I follow a market?

Open any market from the Today or Trending list, then tap the bookmark icon in the top right of the detail view. You'll be asked once for notification permission. Vela will ping you when the price moves meaningfully — a 5% jump in an hour, a 10% move in a day, or any move within 24 hours of resolution. No threshold configuration required.

What's the difference between Free and Pro?

Free includes everything you need to follow markets and track positions: up to 10 follows, up to 5 positions, the small home screen widget, and the 1D / 1W / 1M chart timeframes.

Pro unlocks unlimited follows + positions, Lock Screen and medium home screen widgets, the ALL-time chart history, and early access to upcoming features (AI briefings, Live Activities). Pricing is $3.99 / month, $19.99 / year, or $29.99 lifetime.

How do I add a position I hold elsewhere?

Vela is a tracker, not a trading platform — positions you log are for personal tracking only. Open the market detail view for the market you have a position in, then tap "Add position" near the chart. Enter your entry price, share count, and side (Yes / No). Your running P&L will update as the market moves. All position data stays on your device.

My notifications aren't arriving.

First, check that notifications are enabled for Vela: iOS Settings → Notifications → Vela → Allow Notifications. Inside Vela: Settings → Notifications, confirm "Push enabled" shows green. If both look correct and you're still not getting alerts, email us with your device ID and we'll check our delivery logs.

Note that Vela only sends meaningful-move alerts (≥5% in 1h, ≥10% in 24h, or any move within 24h of resolution). Quiet days have no notifications by design — that's the product.

How do I cancel Vela Pro?

Subscriptions are managed by Apple, not by us. Open iOS Settings → tap your name at the top → Subscriptions → Vela → Cancel Subscription. The lifetime tier is a one-time purchase and never auto-renews.

Where does Vela's market data come from?

Prices are sourced directly from each platform's public API (Polymarket and Kalshi). Free-tier data may lag by up to 30 seconds. Vela is not affiliated with either platform and does not facilitate trading — to actually trade, use the platform directly.

Can I delete my data?

Yes — and most of it never leaves your device in the first place. To clear your followed markets and notification preferences, just delete the app. Your anonymous device ID and follow list will be removed from our servers within 24 hours. Position entries are stored only on your device and disappear with the app.

Privacy & legal

Vela is anonymous by design — no accounts, no email collection, no third-party tracking. Read the full privacy policy for details on what we collect (and what we don't).